Internship Program
Internship
Summary
Deployed automated workflow and AI-driven solutions using n8n to streamline repetitive tasks, increase data processing, and attain maximum operational efficiency. Custom integration between APIs and AI platforms designed and maintained in-house, achieving faster delivery and minimal human effort through core business processes.
Las Pinas, NCR, Philippines
Employee
Summary
Review user-generated content (text, image, videos) and ensure that each content meets platform's safety and community guidelines by removing, age-gating and flagging inappropriate content.
Highlights
Frontier Account - T&S - Meta
Customer Support Representative
Summary
Provides exceptional multi-channel customer support, resolving complex inquiries and consistently exceeding key performance indicators for client satisfaction.
Highlights
Delivered high-quality customer support across Chat (Flex), Email (Zendesk), and Phone channels, effectively resolving inquiries and concerns for a diverse customer base.
Consistently recognized as a 'Rockstar Agent' for achieving and surpassing target KPIs, including Net Promoter Score (NPS) and Customer Satisfaction (CSAT) survey benchmarks, demonstrating exceptional service delivery.
Maintained a high level of timely and accurate support, contributing to positive customer experiences and fostering strong client relationships.
Utilized problem-solving skills to troubleshoot issues and provide comprehensive solutions, enhancing customer retention and loyalty.
Social Media Managing and Lead Gen
Summary
Drove lead generation and audience engagement through strategic social media management and proactive outreach for a diverse client base.
Highlights
Managed client Instagram accounts, developing targeted content strategies that increased audience engagement and brand visibility, attracting potential leads.
Identified and engaged potential customers and partners through targeted outreach, successfully scheduling appointments via Google Calendar to expand client service opportunities.
Conducted in-depth lead research and qualification, building a robust pipeline of prospective clients to support business growth initiatives.
Service Quality, Process Adherence, Performance Monitoring.
Instagram Management, Content Creation, Audience Engagement, Brand Visibility.
Client Acquisition, Prospecting, Outreach, Appointment Setting, Google Calendar.
Time Management, Task Prioritization, Self-Management.
Video Editing, Photo Editing, Graphic Design.
Data Entry, Accuracy, Documentation.
Customer Support, Client Satisfaction, Inquiry Resolution, Multi-channel Support, Zendesk, Flex, KPI Management, Net Promoter Score (NPS), Customer Satisfaction (CSAT).
Troubleshooting, Issue Resolution, Critical Thinking.
Verbal Communication, Written Communication, Active Listening.
Team Manager iBex Paranaque, +63-993-655-3476